A Very Big Step for 911 Dispatchers and this cause… Today, the national media covered perhaps the biggest story for dispatchers ever– a research study co-authored by Dr. Michelle Lilly and Heather Pierce, M.S.– a member of the NENA Working Group on 911 Stress. These researchers’ findings produced evidence supporting the risks our first first responders face for experiencing serious distress and PTSD at the console. Their study confirms and extends the findings of Roberta Troxell’s 2008 study and supports comments offered by Jim Marshall, 911 Wellness Foundation Chairman, to the FCC in the matter of NG911 (see elsewhere on this blog).
This is a very significant advance for the Foundation’s cause of substantiating these 911 risks and educating the public and all 911 stakeholders to support the mental health of our nation’s emergency telecommunicators. We congratulate these researchers and express our gratitude for their investment of time and effort to help reveal a challenge facing one of our country’s most critically important yet underestimated public service professions. We invite you to read this ABC news article and return here to share you comments. As the Foundation moves forward we are heartened by this news and hope you will also be moved to join us in our work. (See tab “Our Mission” to learn more.) JM