Our Alliances & Partnerships

The 911 Wellness Foundation currently enjoys formal alliances by establishment of Memorandums of Understanding with the following organizations:

  • The National Emergency Number Association (NENA)
  • The Institute of HeartMath
  • The Michigan Communication Director’s Association (Model alliance for replication in other states)
  • The Texas Chapter, NENA
  • Within the Trenches Broadcast

To help you learn more about these alliances we offer summaries below. See also information on the 911 Wellness NEWS page of this site.  To explore how your organization can ally with the 911 Wellness Foundation, e-mail Jim Marshall: 911Wellness@live.com.

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Alliance Beetween 911 Wellness Foundation and the National Emergency Number Association 

Established June 16, 2014

(Content offered here is excerpted and revised from the memorandum for readability.)

The MOU sets forth an Alliance which both groups consider crucial to their shared purpose as stated the Rationale section of the document:

Representatives of NENA and 911WF have worked together informally for several years in support of the well-being of 911 telecommunicators. Further, the missions of NENA and 911WF while distinct are highly complementary and will be advanced by this alliance assuring systematic collaborative efforts devoted to optimizing the personal health and performance of 911 telecommunicators and the organizational health of their Public Safety Answering Points (PSAP).

This NENA/911WF memorandum details a variety of activities each organization will contribute to achieving this shared purpose. Comments are welcome.

“The NENA and 911WF Alliance: Extending and Optimizing Ongoing Collaborative Efforts

Both organizations share significant ongoing concern about the health and performance implications of 911 work-related stress risks among our nation’s emergency telecommunicators. Such concern is supported by two recent studies.[1] [2] Yet the authors of those studies concur that more high quality research of work-related stress risks among the 911 telecommunicator population is needed to verify these findings. Several new studies are currently underway. Both NENA’s administrative staff and J. Marshall have worked to advance this research.[3]

Such efforts point to just one of several ways in which members of 911WF and NENA (both its administrative staff and elected officials) have worked to promote resilience among frontline telecommunicators thus far. They have shared skills and utilized NENA forums for this cause since 2006.[4] With this memorandum we agree to prioritize and specify activities that are mutually supportive of our respective missions in service to the wellbeing of 911 telecommunicators and optimal PSAP performance. While this MOU is not a legal document nor does it legally bind either organization to fulfilling these activities, NENA and 911WF recognize them as vital to achieving the success of this Alliance and will endeavor to pursue them to the best of their abilities.

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A Memorandum of Understanding Guiding an Alliance between Institute of HeartMath and 911 Wellness Foundation 

Established September 24, 2014

(Content offered here is excerpted and revised from the memorandum for readability.)

Summary of Intent

The 911 Wellness Foundation (911WF) and the Institute of HeartMath (IHM) share recognition of their highly compatible organizational visions and missions and enter into this Alliance to mutually support and advance these missions through dedicated ongoing co-creativity. Specifically we hope to join in equipping the nation’s 911 telecommunicators to achieve optimal resilience, health, and performance.

 Introduction: Our Visions and Missions

911WF: The Board of the 911 Wellness Foundation (911WF) envisions a future in which 911 Telecommunicators and their leaders are optimally prepared to enjoy the greatest possible psychological resilience, personal wellbeing, job satisfaction and longevity, and overall quality of life in the face of the increasing psychological demands of their work.  These Telecommunicators will be highly and accurately regarded by all 911 stakeholders[1] based on recognition of the extraordinary value they contribute to the field responders and the public they serve daily. [2]

The 911WF mission is to pursue this vision through enduring collaborative efforts of key 911 stakeholders including subject matter experts in the health sciences and emergency response (technology and operations). The collaborative efforts and the realization of the 911WF vision and mission are achieved by helping the 911 industry optimize 911 work conditions and practices to boost comprehensive resilience, personal and organizational health, while minimizing exposure of 911 professionals to work conditions and practices deemed harmful to their health and performance. 911 stakeholders will prioritize public policy that advances informed personal self-care, and upholds work practices and conditions that safeguard the wellbeing of 911 professionals. 911WF initiatives flow within four “streams of activity”: research, education, policy and intervention.

 The IHM mission is to help establish heart-based living and global coherence by inspiring people to connect with the intelligence and guidance of their own hearts. IHM pursues this mission through research, training, and education. Its education initiatives target the under-resourced, students K-12+, soldiers, and global coherence.[3] IHM has also prioritized training of emergency responders including police, fire fighters and emergency medical service providers. With this IHM/911WF Alliance, 911 telecommunicators would be among those first responders prioritized for care.


[1] 911WF defines 911 Stakeholders as all those individuals and groups that influence or benefit from the 911 emergency response systems. These include the citizen, all 911 personnel, all elected and appointed local, state and federal government officials, 911 professional associations, those businesses (“vendors”) marketing products and services to the 911 industry, and all professionals (including health science researchers and practitioners) whose input is needed to inform and shape  911 policy and practice impacting  the wellbeing of the emergency Telecommunicator.  

[2] Source: 2013 Annual Report of the 911 Wellness Foundation, p. 4

[3] Source: http://www.heartmath.org/about-us/about-us-home/mission-vision.html. Last accessed 4.2.14.

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Alliance Between 911 Wellness Foundation and the Texas Chapter of NENA 

By Jim Marshall, 911WF Chair/CEO, July 7, 2014

Just days following the establishment of the Memorandum of Understanding between 911WF and the National Emergency Number Association (NENA), Texas NENA Chapter President Toni Dunne and her state board of directors proposed and approved an MOU with 911WF. The MOU signed by representatives of both groups on July 3 is the first of its kind between 911WF and a state chapter of a national 911 organization. Ms. Dunne stated her desire for 911 Professionals from her state to enjoy the benefits of their Chapter’s invested partnership with the Foundation.

And greater  involvement of 911 center leaders and their personnel in active pursuit of wellness will certainly boost their work performance and help preserve their personal quality of life. Helping PSAPs achieve both these outcomes is at the core of the Foundation’s mission.  Now, 911WF will walk along side Texas NENA and their telecommunicators, assisting with resources to succeed in their wellness work.

The Memorandum details the collaborative activities that 911WF and the Texas NENA Chapter (TNC) will pursue.

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Memorandum of Understanding Between Within the Trenches Podcast and 911 Wellness Foundation

Established November 11, 2014

“Within the Trenches” Podcast and the 911 Wellness Foundation (911WF), hereafter referred to as the Parties, share a commitment to fostering wellness of 911 Professionals. Accordingly they enter into an official alliance to include pursuit of the following ongoing activities:

  1. Prioritizing outreach to all 911 stakeholders via Within the Trenches (through selected podcasts) and all 911 WF media channels (including our website/blog: www.911wellness.com; the 911WF FaceBook page), special mailings, conference and webinar presentations, published articles, etc.). The content/focus of such outreach initiatives may include:
    • Educating all 911 stakeholders about 911 health risks associated with telecommunicator stress and about resources and solutions to reduce these risks and optimize 911 health
    • Supporting existing or proposed industry policies that will advance wellness and protect 911 Professionals from preventable work-related stress impacts
    • Boosting awareness of/support for research initiatives addressing 911 wellness-related topics to advance knowledge about stress risks and solutions
    • Informing and advocating for access by all 911 Professionals to evidence-based clinical prevention and intervention services.
  2. In addition, the Parties will, as appropriate, utilize all available opportunities within the 911 industry and in official public outreach to inform all 911 stakeholders about this alliance and the value of both organizations, to increase recognition and support for both.

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Memorandum of Understanding Between Michigan Communication Directors Asociation and 911 Wellness Foundation

Established October, 2014

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The purpose of the MCDA, as stated on their website is:

  • To aid and assist in the collection and dissemination of information relating to Public Safety Communications Management
  • To promote and support the development and management of Public Safety Communications
  • To provide MCDA representation with membership in the numerous national, state and local organizations directly relating to Public Safety Communications
  • To provide a network of support for its members

Accordingly the MCDA approved a formal alliance with 911WF to gain the assistance of the Foundation for Michigan 911 centers in implementation of the National Emergency Number Association’s Standard on Acute/Traumatic and Chronic Stress. This standard states that all Public Safety Answering Points“shall establish Comprehensive Stress Management Programs (CSMPS)”. For complete information about the NENA Standard and CSMPs, click here.

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