Author Archives: 911wellness

A Very Big Day for 911 Dispatchers and our Cause to Educate the Public!

A Very Big Step for 911 Dispatchers and this cause… Today, the national media covered perhaps the biggest story for dispatchers ever– a research study co-authored by Dr. Michelle Lilly and Heather Pierce, M.S.– a member of the NENA Working … Continue reading

Posted in Uncategorized | 5 Comments

Frontline Dispatchers Voice Concern re: NG911

A major emphasis in my training and presentations to 911 professionals is on how to buffer the risks of traumatic stress and compassion fatigue related to managing the “worst” calls (potential suicides/homicides). In preparing these telecommunicators to improve self care I … Continue reading

Posted in Uncategorized | 5 Comments

Devoted to fostering the health of 911 professionals in the Next Generation

Welcome to the Foundation! Have you ever wondered what it must be like to live the life of the frontline 911 dispatcher handling one emergency call after the next: imagine you’re the one at the “console” tracking info on five monitors, … Continue reading

Posted in Uncategorized | 5 Comments